「KUMO」：手作りのオスパンダ

Shipping is free worldwide.

Each panda is meticulously handcrafted to ensure premium quality. Upon order confirmation, please allow approximately 17 days for production and global shipping. This timeline accounts for:

• Artisan assembly & quality inspections
• Customs documentation preparation
• Carrier scheduling (varies by destination)

Expedited Options:
If your desired panda is available in our limited in-stock inventory or your location permits faster logistics transit (e.g., regional warehouses), delivery may be prioritized to 5 business days.

For real-time stock status or urgent requests, contact support@hugging-panda.com with your order reference number.

Or just Include your full shipping address for logistics time verification if not ordered yet.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Return & Exchange Policy

1. Eligibility Criteria:

• Returned/exchanged pandas must be in unused condition, free of visible damage, and repackaged in the original protective packaging.
• Requests may be declined if the item shows significant wear, alterations, or is returned without original packaging.

2. Defective Item Protocol:
If a manufacturing defect (e.g., stitching flaws, material irregularities) is identified:

• Notify us within 48 hours of delivery via email with:
• We will arrange a no-cost pickup through our logistics partner upon validation.

3. Processing Timelines:

• Refunds: Issued to the original payment method within 7-14 business days after our warehouse confirms receipt and condition inspection.
• Replacements: Shipped within approximately 20 business days post-receipt verification (handcrafted reproduction applies).

4. Shipping Responsibilities:

• Customers bear return shipping costs unless the return is due to verified manufacturing defects.
• Use our authorized carrier to ensure tracking and liability coverage.

Contact:
For case escalation or clarification, email support@hugging-panda.com with subject line "Return Inquiry: [Order#]".

How to Clean Your Lambskin Panda

• This ain’t your average plush – the lambskin fur is handcrafted, so NO water or washing machines. Got a stain? First, gently blot with a dry cloth. If it’s stubborn, use aslightlydamp cloth + a drop of lambskin-safe cleaner (always wipewiththe fur direction!). Finish with an alcohol wipe. Pro tip: Real wool stays fresh longer – you’ll rarely need to clean it.

Uh-Oh, It Got Wet!

• Panic mode OFF. Grab a low-heat blow dryerimmediately– water messes with the leather’s vibe. Dry it like you’re defusing a bomb: slow and steady.

Sun & Moisture: The Drama Twins

• Keep your panda out of direct sunlight (UV rays turn wool yellowish over time). But hey – if the fur ages into a vintage patina, it’ll lookmorelike a wild panda! A little yellowing = instant authenticity points. Just avoid dunking it in pools, okay?

Fluff Masterclass

• Use the brush we sent – strokewiththe fur, like petting a real cub. Shedding a few fibers? Totally normal. Lambskin has self-cleaning magic – brushing lifts dirt and keeps it cloud-soft.

Handling 101

• This isn’t a stress ball. The head has a hand-carved inner structure – don’t crush it. Limbs are hand-stitched with reinforced joints (no yanking!). Eyes are acrylic – treat ’em like grandma’s china. Basically, love it like a living thing, and it’ll outlast your couch.